Product details:

Name of the commodity: Mobile phone case

Material:

• Thermoplastic Polyurethanes (TPU) with four sides made of black silicone
• Durable & malleable
• Shock protection
• Scratch resistance
• Environment-friendly

Product features: One-to-one exclusive customization is adopted

About the Quality

• Our shop is an independent design studio focused on mobile phone case image design.
We are constantly improving product quality and details, and bringing customers a better experience.

•  Shipping & Delivery

   Processing Time

  All orders are processed within 3–5 business days, including production, quality check, and secure packaging with your shipping details.

   Shipping Time

  Estimated delivery:

  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 3–10 business days

  (Timelines start after dispatch and may vary by location)

   Note: During peak seasons or severe weather, delivery may experience slight delays. If a significant delay occurs, we’ll notify you via email.

   Shipping Costs

  • Free Standard Shipping on orders over $120 USD
  • Orders under $120:
  • $6.95 for addresses in US, UK, France, Germany, Australia
  • $9.95 for other countries

   Tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number.
  •  Some orders may ship in multiple packages. Tracking updates may take a few days depending on the courier — this is normal, and your items are still in transit.

   Returns & Exchanges

  We accept returns or exchanges within 30 days of delivery for damaged, defective, or incorrect items.
  Please see our Refund and Replacement Policy for full details.

   Questions?

  Contact us anytime at support@thevibegifts.com — we’re happy to help!

• 30 DAYS Refund/ Replacement Policy

  The following reasons are covered by our 30 Days Refund/ Replacement Policy. lf you are offered a refund or a replacement order, there will be no need to return the received item.

  1. Item received is defective/damaged/broken/does not work properly.
  2. Item received is different from the description or the product customization information.
  3. Incorrect or mismatched size.
  4. Lost/missing items.

  No Refund & Replacement

  The following reasons are NOT covered by our 30 Days Refund & Replacement Policy. We are not liable for these issues.

  1. Request for a refund/replacement is after 30 days of product delivery.
  2. Pick the wrong size, product, address, custom information, etc.
  3. Product damaged by misuse, mishandling, or poor maintenance
  4. Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
  5. Personal Reasons due to personal taste, change of mind.
  6. Products purchased during a sale or any promotion.

  Refund and Replacement Service Procedure

  Step 1: Contact our customer service at support@thevibegifts.com.
  Step 2: Request Refund/Replacement details with photos of the items you received and the received package’s cover including the detailed shipping Iabel to best assist you.
  Step 3: Get Refund or Replacement after we received your email.

  Refund Time

  lf your refund is approved, the funds are applied to the same payment method that you used to buy the
  item. Here’s how long it takes for a refund to appear on your account or statement:

  • Credit Card: Up to 10 business days.
  • PayPal: 3 to 5 business days.